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18th June 2018 - Change of Bank account details for Trip TAG account customers

On Monday 8 January 2018, Highways England became responsible for the operation and maintenance of the Severn Bridges on behalf of the UK Government. Highways England is a Government-owned company which looks after the motorways and major A-roads across England. The previous private finance concession, operated by Severn River Crossings PLC (SRC), ended on 7 January 2018 and the SRC Company is now closing down.

The SRC’s bank account will soon be closed and you must change your standing order/online banking or your TAG account will not be updated with any payments as these will be rejected by the bank and your Tag may fail to work at the Tolls.

What do I need to do?

Please update the bank details for any TAG payments you pay directly from your bank account to Highways England Company Limited as follows:

Bank Name:                Lloyds Bank PLC

Account number:        15972768

Sort code:                   30-80-12

Reference:                  Your Tag account number

Please find HERE an official letter if needed to verify these details

 

20th February 2018 - Delay in Refunds for returned TAGs

We are currently experiencing a delay with processing returned TAGs and advise customers who urgently need their refund to visit the TAG Office.

 

3rd January 2018 - Update on Transfer of the Severn Crossings to Public Ownership

On 8 January 2018, at 00.01 hours Severn River Crossings will hand over all the operations and management of the Severn Bridges to Highways England.  This website will continue to operate under the control of Highways England after 8 January 2018.

 

Questions and answers for customers

     1. Why has the ownership of the bridges changed?  

       SRC was set up to design, finance and build the second road bridge over the Severn. Once the cost of building, finance and operations have been repaid, they return to Government ownership. This has now been completed.

   

2. What happens if I have pre-paid for crossing or have a Tag and use the bridge after 8 January?

TAG account holders who pay by Direct Debit – Season and Shared TAG

Direct debit payments will be adjusted from 8 January 2018 onwards, and Highways England will provide a rebate to your account if required.

You don’t have to take any action, Highways England and Severn River. Crossings will arrange the transfer of your current Direct Debits on your behalf at the end of concession.

You should refer to Highways England for any changes in “terms and conditions”.

TAG Account holders who pay by top-up - Trip TAG

·       If you are paying directly to Severn River Crossings through your online banking, you will need to ensure you update the bank details to Highways England’s account from 08 January 2018. Account holders will continue to be able to pay through the website and phone. 


       You will continue to be able to top-up your account through the payment portal on the website and the phone payments system as normal. 


       You should refer to Highways England for any changes in “terms and conditions”.

 

3. What happens if I have a query?

The customer services operations will continue to operate and you should contact them if you have any additional queries.   If you have any questions or would like additional information, please visit www.severnbridge.co.uk or contact the TAG helpline on 0343 353 5056. 


 

4. Will there be any changes to Toll Charges

·       UK Government has announced that Toll Charges will no longer be subject to VAT thus reducing charges for customers who are unable to reclaim VAT. The new charges are shown below:

 

Vehicle Category

Current daily toll charges

Daily charges after January 8th 2018

Category 1
(Cars and other vehicles up to 9 seats)

£6.70

£5.60

Category 2
(Goods vehicles up to 3.5 tonnes, small buses)

£13.40

£11.20

Category 3
(Goods vehicles over 3.5 tonnes, large buses)

£20.00

£16.70

 

  •        Category 1: £5.60, with the Season/Shared TAG at £98.56 (20% discount based on 22 trips per month).

  •        Category: 2 £11.20, with the Season/Shared TAG at £197.12 (20% discount based on 22 trips per month).
  •        Category 3: £16.70, with the Season/Shared TAG at £330.66 (10% discount based on 22 trips per month).

 

 

23rd October 2017 - Assignment of Tag Accounts to Highways England

As you may be aware, the maintenance and operation of the Severn Crossings are being taken over by Highways England on behalf on the Secretary of State for Transport from 00:01am on 8th January 2018 (the “Transfer Date”). At that point Severn River Crossing Plc will cease to have anything to do with the operation of the M4 and M48 toll plazas, which will then be managed by Highways England. As a result, Severn River Crossing Plc will be assigning all live TAG Accounts over to Highways England at this date under the provisions of clauses 6.4, 10 and 11 of the Season Tag Agreement, the Shared Tag Agreement and the Trip Tag Agreement respectively. The assignment is to allow your account to change over smoothly with no interruption of service. However, if for any reason, you wish to object to the assignment of your account to Highways England please contact us so we can arrange to close your account ahead of the Transfer Date and refund your balance.

Highways England will be in contact with all live TAG Account Holders to amend and update the direct debits and provide any other information about your accounts for continuing the service after the Transfer Date. In order for HE to be in contact with customers in a timely manner we will be providing copies of account holder names and addresses (including email addresses) prior to the transfer. We will only provide other account details such as account details at the point of assignment. Please contact us before 24th November 2017 if you object to your name and address being provided in this way, so we can arrange to close your account ahead of the Transfer Date and refund your balance.”

If you have any questions regarding the above please contact us at customer.service@severnbridge.co.uk, or telephone 01454 635056.

 

15th September 2017 - Announcement by the Department for Transport on toll prices for 2018

To read this announcement please click HERE